For any order that totals $75 or more in merchandise and/or gift cards, shipping is free.  In addition, any order can be picked up free at Captivating Worlds by choosing “Free Local Pickup” as your shipping option.

Free shipping is always available for Gift Cards.  For Gift Card orders (i.e. orders that contain only Gift Cards) that total less than $75, please use the special coupon code GCFREESHIP.

Captivating Worlds Electronic Gift Vouchers and Physical Gift Cards were originally designed for use only in our booking system.  If you wish to use a Gift Voucher or Gift Card to purchase Gifts & Gear merchandise, just let us know.  We’ll need the serial number found either on the front of the Gift Voucher or on the reverse of the Gift Card.  Just call or text us at (614) 245-4058 or email us at [email protected] and we’ll set it up for use in Gifts & Gear.

We accept returns on everything except on Gift Cards, Gift Vouchers and Experiences.  Items must be unused, not washed or damaged, and still have the Captivating Worlds tag attached.  The official return period is 14 days.

We ship your items within 2 business days.  We use USPS Parcel Select as our Standard Shipping for $5.95; we use USPS Priority Mail as our Expedited Shipping for $12.95.  Orders containing only Gift Cards are shipped USPS First Class.  We do not guarantee delivery times, nor durations.