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FAQs

Will other parties be in the experience with us at the same time?

No, not for the month of March.  During March 2020, all bookings will be Private at no additional charge.

Is this an escape room?

We prefer not to use that term.  Although our experiences involve problem-solving, teamwork, some puzzling situations, here is how we see ourselves differently.  First of all, you will never have to “escape” our experiences and you will never be locked in any room.  Our adventures are designed to immerse you in a story, provide entertainment and be enjoyed by most age groups.  Since our emphasis is on providing a “show”, we are theatrical in our use of sound, light, and unexpected plot twists.

I have a condition that restricts me physically. Can I participate?

Yes.  Feel free to contact us to discuss our existing capabilities to accommodate and possible additional modifications.

Are you going to lock me in a room?

Absolutely not, there is no reason to do that.  However once you open a door to leave an adventure, you may not return to it.  Your experience is then over.

But we won’t ever lock doors that prevent you from exiting in an emergency as one of our primary concerns is your safety.  Additional safety features of our facility include overhead sprinklers and battery operated lighting in the event of a power failure.  Matter of fact, most of the power in each experience is connected to an active, uninterruptible power source.

Are there special effects used within your experiences?

Definitely.  Most experiences will have loud sounds, unusual or flashing lights, and other special effects.  If you or someone in your party is negatively affected by any of these effects, don’t book any experience.  Contact us directly to ask if there is a modification that can be made for a specific experience using the private option to book an entire time slot.  We will need several days advance notice to work out a solution.

Can I bring my bag and stuff into the experience?

Sorry, no.  But the good news is that we have free and secure lockers available for use.  The better news is that we also have special, still free, secure lockers for your cellphone that allow your phone to charge while you enjoy your experience!  You’ll take the key to your locker with you to the experience.  So, no stuff, bags, phones, or tools of any kind are allowed into any experience.

When should we arrive for our experience?

Everyone in your party must arrive at least 15 minutes prior to the experience beginning to confirm attendance and to sign a waiver and take part in a safety and rules discussion.

Do you disinfect your facility?

As we always have done, we wipe down all articles between game sessions with disinfectant.  You will also find a number of hand sanitizer dispensers throughout our facility.

What is the Rate of Success at Completing All Tasks in Your Experiences?

The level of difficulty is determined after running the experience multiple times with real people.  When requested, we can adjust the level of difficulty for any group by changing how much assistance we provide during the experience.  Your gamemaster will ask you how much assistance you wish and will try to accommodate that choice.  The ending of each experience is dynamic based upon whether the group has successfully completed all tasks or has fallen a bit short.  You will find either ending to be entertaining.

Our Faustus experience has a high level of difficulty and no group has completed it successfully without at least one hint from the gamemaster.  Those groups who have succeeded in completing all tasks display the best teamwork behaviors and communication skills.  And in all cases, some level of requested assistance from your gamemaster is often key.  Nevertheless, the success rate still runs about 40%.  Interestingly, a high number of past visits to escape rooms does not always translate into success; those new to this type of experience have no preconceptions which can be beneficial to a group.

Can I fill out the waiver form and bring it with me to Captivating Worlds?

You may, although the easiest way is to click on the digital link in your confirmation email and complete the waiver online.  If you want to review the waiver, you may download it here . . .

Do you do special events and parties?

Sure do, under our TeamWorlds umbrella.  We’ll work something up for a business party, birthday party, etc.  Please contact us at [email protected] or give us a call for more information.

Do you offer gift cards?

Yes.  We offer a number of gift card options.  You may gift an electronic gift card online of either a specific experience or in a specific dollar amount.  Or you can stop by during our location when we’re open and purchase a physical gift card with a choice of denomination.  We also have small gift card boxes available for the physical gift cards for a nominal fee.

Can I cancel or reschedule my upcoming experience?

First of all, there are no refunds allowed.  If it is at least 48 hours prior to your scheduled experience, you can attempt to re-book your experience online.  If it is less than 48 hours before your scheduled experience, give us a call and we will try to reschedule.  If it is possible to reschedule, there is a $10 per person fee to reschedule each individual if it is less than 48 hours before your scheduled experience.

Do you suggest online booking or taking a chance “walking-in”?

The majority of our booking is done online hours, days or weeks before the scheduled experience.  Our online booking is easy and we accept major credit cards.  During our “soft opening” phase, we guarantee that we will be staffed during times that we have scheduled customers arriving.  However,  it’s possible we may not be available to service “walk-in” customers if there are no scheduled customers arriving at that time.

Walk-ins will be accommodated in the event there is space available in an upcoming experience.  If you wish, we can assist you with booking for future time slots in person for which you would use a major credit card for payment.  Cash or check is not accepted.

What if I’m late for my experience?

Please build time for traffic delays, weather delays, etc in your plans to get here 15 minuted before the scheduled time.  No one will be admitted if they are late.  And like the other scheduled events like concerts, movies, or sporting events, no refunds will be granted for late arrivals.

I have a coupon for Captivating Worlds, but it’s past the expiration date. Can I use it?

Generally, we don’t issue very many coupons.  But if you have one and you book online, you may try an expired coupon code.  There are some coupons beyond their expiration date that are still valid.

Is Captivating Worlds part of a large company?

Captivating Worlds is a local, small business without any affiliation to a large company or franchise.  Our experiences are strictly of our own creation, requiring a significant investment of time, energy, and money.   There are many pre-packaged experiences available in the industry – we don’t purchase them.  We are unique and you will not find our experiences anywhere else.

Where are you located?

We are immediately off of State Route 161 in New Albany, less than 20 minutes from the Columbus Convention Center.  (See the Google Map on our Location and Contacting Us page.)  We are located in the building anchored by Panera Bread and Rooster’s.  Numerous sit-down restaurants and fast food options are footsteps away.

Can I take pictures?

You can take pictures in the lobby, conference room, or hallway, but never within any of our experiences.

Do minors need a chaperone?

Minors under the age of 14  must always be chaperoned by a paying adult.  Each public experience has it’s own specific age requirement, so check the individual activity listings for that information.  If an experience is booked as private, the minimum age is 8 years.

All minors must provide a properly signed waiver by a parent or guardian on their behalf.  (Unless an adult chaperone is the minor’s parent or guardian, they may not sign the waiver on the minor’s behalf.)

© 2018-2020 Captivating Worlds LLC | All Rights Reserved.
Captivating Worlds is a Registered Trademark, Reg No 5,973,613
TeamWorlds is a Registered Trademark of Captivating Worlds LLC