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FAQs

GENERAL FAQs

What is Captivating Worlds?

Captivating Worlds is a unique live action adventure!  We share some of the best qualities of escape rooms (teamwork, problem-solving, games, mysteries and puzzles), while also offering a dynamic, immersive experience, including dramatic lighting, sounds and next generation technology.

What makes Captivating Worlds unique?

There are a lot of great escape room and entertainment venues in the Columbus area.  We are unique in our approach to combining the two, as well as in the level of technology operating behind the scenes, providing an immersive and exciting experience.  Also, Captivating Worlds is now offering the first 75 minute experience in Columbus!

Can you accommodate parties or corporate events?

Absolutely!  Each experience can accommodate 8 to 12 people and we also have a conference room/event space.  Please see the TeamWorlds tab for more information, and/or contact us to discuss ([email protected] or call us at 614-245-4058).  We can also offer additional time slots not on the calendar to groups of 10+.

Will strangers be in the room with us?

No – all of our experiences are now “private” experiences, which means that you and your group will be the only group in the room at your booking time.

How much does it cost?

We have changed our pricing to a tiered pricing schedule.  Remember, all bookings are Private (meaning when you book the room and no other groups will be added for the same time). With tiered pricing, the larger your group, the lower the cost per person!

Prices above do not include booking fees; there may be some discounts available through incentives to share on social media.

Do you suggest booking online or taking a chance with walking in?

We strongly suggest booking online, as most of our customers book days or weeks in advance.  You may also give us a call to check about availability.

Do you offer Gift Cards?

Sure do!  We offer both electronic gift vouchers, which you can order and send on line in various denominations (click Book Now), AND we offer physical gift cards at our New Albany location.  (We also have gift card boxes available for a nominal fee.)

Is Captivating Worlds a franchise or part of a national chain?

Captivating Worlds is a local OH-based company.  We are a family-owned small business without any affiliation to a large company or franchise.  Our experiences are strictly of our own creation, requiring a significant investment of time, energy, and money.   At times, we partner with other organizations for custom work to be used in our experiences, be it for a specific puzzle or for some set pieces.  But our experiences are unique and you will not find our customized experiences anywhere else.

How early should I arrive?

Please ensure all members of your party arrive between 10 and 15 minutes before your booking time.  Our goal is to start each booking on time, allowing the full time and best experience for each group.

What if I’m late for my experience?

We will need to end each booking at the scheduled time, so if you arrive late, that will shorten the length of your experience.  Please build time for traffic delays, weather delays, etc. into your plans to get here 15 minutes before the scheduled time.

Can I bring my stuff/phone in the room with me?

Sorry, no.  But the good news is that we have free and secure lockers available for use.  The better news is that we also have special, still free, secure lockers for your cellphone that allow your phone to charge while you enjoy your experience!  You’ll take the key to your locker with you to the experience.  We recommend you leave your stuff in your car as no bags, phones, or tools of any kind are allowed into any experience.

Is there a waiver that I need to sign?

Yes.  After booking your experience, you will receive a link in the confirmation email that will direct you to an online waiver.  All participants must sign the online waiver PRIOR to arrival at Captivating Worlds.  Please be sure to forward the waiver link to all participants in your group.

If any participant is under the age of 18, a waiver must be signed by a parent or legal guardian using the parent’s/guardian’s own information and adding the minor’s name when prompted.

I want to plan a special event or surprise – can you help?

YES!  Contact us by phone or email to help plan a surprise.  We celebrate birthdays, anniversaries, proposals and more!

What is your policy on cancellations and rescheduling?

As with most live events, refunds are not allowed.  If an emergency arises and you need to reschedule, you may do so on-line at least 48 hours in advance of your booking date.

Can I add additional players to my existing booking?

Yes.  Just call or email us if you would like to add additional participants to your original booking.  And if the additional participant lowers the price tier, the lower cost per participant will be applied across the board (provided you use the same card for payment as the original booking).

If you add additional participants to your booking, please be sure to forward the waiver link to all new participants.

SAFETY FAQs

I have a condition that restricts me physically. Can I participate?

Yes.  Feel free to contact us to discuss our existing capabilities to accommodate and possible additional modifications.  Our experiences are all located on the 2nd floor, and elevator access is available

Are there special effects used in your experience?

Definitely.  Most experiences will have loud sounds, unusual or flashing lights, fog, and other special effects.  If you or someone in your party is negatively affected by any of these effects, don’t book any experience.  Contact us directly to ask if there is a modification that can be made for a specific experience.  We will need several days advance notice to work out a solution, if it is possible to modify it for your purposes.

How are you ensuring the safety of your guests?

The safety of both our customers and employees is our number one priority.  Some of the measures we have taken to ensure safety include:

  • ALL experience are now PRIVATE – you will never be playing with strangers.
  • We disinfect props and surfaces between bookings.
  • All staffmembers are vaccinated, and will strive to maintain safe distances from guests.
  • We have reduced the number of time slots available so that groups are less likely to meet other groups in common areas.
  • We’ve moved to contactless check-in.  All bookings are made online, and all waivers are signed online prior to arrival.
  • We have hand sanitizing stations available throughout the facility, including at the entryway and multiple others in common areas.
  • Effective September 9, 2021, all customers and employees will be required to wear masks in the lobby areas and hallways/restrooms, to be in compliance with local regulations.

What is your sanitization process?

We have added additional time between each booking to ensure we have plenty of time to thoroughly disinfect rooms and props between each and every game.

GAME FAQs

Are you going to lock me in a room?

Absolutely not!   While the doors to your experience will be closed to enhance your immersion in the story, they will never be locked.

One of our primary concerns is your safety, and your ability to exit quickly in an emergency is essential.  Additional safety features of our facility include overhead sprinklers and battery operated lighting in the event of a power failure.  Matter of fact, most of the power in each experience is connected to an active, uninterruptible power source.

Is it scary?

The Barnyard Winds is not scary at all.  The Sins of Dr. Faustus can be spooky and atmospheric, but there are no live actors or anything that will jump out at you.  Welcome to the Machine can be intense, but not scary or spooky.

Do you offer hints? If so, is there a limit on the number of hints?

Your Game Master will discuss with your group in advance how you feel about receiving hints, and will operate the game flow accordingly.  We have no limit on the number of hints, and there are no penalties for receiving hints.

Are there cameras inside the experience?

Yes.  Your Game Master will monitor your progress using the camera feed and will offer assistance if they notice you going off track.

How long is the experience? How long should I plan on being at Captivating Worlds?

The experiences are 60 – 75 minutes long (see descriptions on Book Now page).  You should plan to be at Captivating Worlds for 1 ½ to 2 hours, depending upon the experience.  This will allow time for your arrival 10 -15 minutes prior to your booking time, as well as time for discussion with your Game Master after your experience concludes.

Do I need any special knowledge or skills to participate?

No, everything you need to know will be within each experience.  While you may be lifting light objects, and turning keys and/or carrying light items, our rooms are not generally physical.

What is the average time to complete the room?

In most cases, groups require all, or almost all, of the full time to complete the room.  There are many factors that impact completion time, including number of players, experience level, etc.

How many players are allowed in each experience?

The maximum number of players in Sins of Dr. Faustus is 12, 8 in The Barnyard Winds, and 8 in Welcome to the Machine.  Our rooms are large and several puzzles often can be worked on simultaneously, allowing many opportunities for everyone to participate.  It is possible to expand the maximum number of players per experience in certain, specific situations.

Is it hard to solve?

Our rooms are definitely challenging!  Those teams who work together most effectively are the most successful.  And our Game Masters are happy to provide hints if you get stuck (no limits or penalties on hints).

Any advice for someone new to escape games?

Be observant and listen carefully.  Communication and teamwork are the keys to success in these rooms!  Most of all, enjoy being immersed in the story and have fun!

Can I take pictures in the room?

You can take pictures in the lobby, conference room, or hallway, but not within any of our experiences.  That said, your Game Master will take a picture of your group at the end of your experience right inside the room, and will post it on Facebook.  Tag yourself in the pic and help us spread the word!

LOCATION FAQs

Where are you located?

We are located in the Market District / Giant Eagle plaza immediately off of State Route 161 in New Albany, less than 20 minutes from the Columbus Convention Center.  (See the Google Map on our Location and Contacting Us page.)  We are located in the building anchored by Panera Bread and Rooster’s.  The Local Cantina is nearby.

Are there any restaurants within walking distance?

There are many sit-down restaurants and fast food options within walking distance, including Roosters, Panera Bread, the Local Cantina, Chipotle, Zero’s Pizza, and McDonalds.

Is there free parking?

Yes, there is plenty of free parking both in front and in back of the building.

AGE REQUIREMENTS

What is the minimum age?

The puzzles are designed for adults, but we’ve found kids ages 12 and up tend to have fun and do well!  Younger family members also enjoy the games, especially in The Barnyard Winds.  The minimum age for all rooms is age 8 due to insurance requirements.  We do require chaperones/adult participants due to both the level of cognitive thinking required, as well as to safeguard the props and technology in each room (some of which are a bit pricey).  In addition, any participant under the age of 18 must have a waiver signed online in advance by a parent or legal guardian.

What is the policy on chaperones?

Policies on chaperones are Room/Experience specific.  Please see the description of the particular Room/Experience that you book to review chaperone requirements.

EVENTS/PARTY FAQs

I had a great time here with friends and think this would make a fantastic team building experience for my office – can you accommodate business groups?

Absolutely!  We’ve had many business groups here, as the rooms are particularly effective at demonstrating the importance of communication and working together.  Some groups opt to include our conference room in their package as well.  For more information, including a special quote request form go to our TeamWorlds page.

Can I have my adult birthday party here?

Sure!  Please email or give us a call and we can help to make your day special!

Do you offer other kinds of parties or celebrations? Bachelor/Bachelorette? Graduation?

All of the above!  We will work with you to make your event exciting and memorable.  Contact us at [email protected], or use the form on our TeamWorlds page.

Can we plan an event for a time not on the schedule?

Give us a call or text/email us to find out availability.  Our email is [email protected] and our phone is 614-245-4058.  If you are looking to book a private or corporate event, go to our TeamWorlds page for more information.

Do you have an event room where we can meet before or after the experience?

We do have a conference room/event room which can be added to your package.  See our TeamWorlds page for more information or to request additional details.

GIFTS & GEAR STORE FAQs

Do you offer free shipping for Gifts & Gear?

Apart from “at-home” games, yes we do.  For any order that totals $75 or more in merchandise and/or gift cards, shipping is free.  In addition, any order can be picked up free at Captivating Worlds by choosing “Free Local Pickup” as your shipping option.

We do not ship “at home” games.  “At home” games must be picked up in person at Captivating Worlds during specified times.

Note the terms of special promotions as shipping may not be an option for some deals.

Will my Captivating Worlds Gift Voucher or Gift Card work in the store?

Captivating Worlds Electronic Gift Vouchers and Physical Gift Cards were originally designed for use only in our booking system.  If you wish to use a Gift Voucher or Gift Card to purchase Gifts & Gear merchandise, just let us know.  We’ll need the serial number found either on the front of the Gift Voucher or on the reverse of the Gift Card.  Just call or text us at (614) 245-4058 or email us at [email protected] and we’ll set it up for use in Gifts & Gear.

What is your return policy?

We accept returns on everything except on Gift Cards, Gift Vouchers and Experiences.  Items must be unused, not washed or damaged, and still have the Captivating Worlds tag attached.  The official return period is 14 days.  During the winter holidays, the return period is increased to 40 days.

How do I get 25% Off Gifts & Gear Merchandise?

Now through December 5, 2021, when you purchase $100 in Gift Cards, you can take 25% OFF all Gifts & Gear merchandise (except Gift Cards).  Simply purchase at least $100 in gift cards and we will send to you a special, one-time code that will give you 25% OFF all Gifts & Gear merchandise through December 5, 2021.

We will forward to you by email this special, personalized code within 24 hours of your gift card purchase.    This code is for use within the online Gifts & Gear store by December 5, 2021.

All items must be picked up in person at Captivating Worlds, New Albany – Columbus.  Shop online NOW and pickup appointments start Saturday, November 27th.

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Captivating Worlds is a Registered Trademark, Reg No 5,973,613
TeamWorlds is a Registered Trademark of Captivating Worlds LLC