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FAQs

GENERAL FAQs

What is Captivating Worlds?

Captivating Worlds is a unique live action adventure!  We share some of the best qualities of escape rooms (teamwork, problem-solving, games, mysteries and puzzles), while also offering a dynamic, immersive experience, including dramatic lighting, sounds and next generation technology.

What makes Captivating Worlds unique?

There are a lot of great escape room and entertainment venues in the Columbus area.  We are unique in our approach to combining the two, as well as in the level of technology operating behind the scenes, providing an immersive and exciting experience.  Also, Captivating Worlds is now offering the first 75 minute experience in Columbus!

Can you accommodate parties or corporate events?

Absolutely!  Each experience can accommodate up to 10 people and we also have a conference room/event space.  Please see the TeamWorlds tab for more information, and/or contact us to discuss ([email protected] or call us at 614-245-4058).  We can also offer additional time slots not on the calendar to groups of 10+.

Will strangers be in the room with us?

No – all of our experiences are now “private” experiences, which means that you and your group will be the only group in the room at your booking time.

How much does it cost?

We have changed our pricing to a tiered pricing schedule, as we have now moved to all Private bookings (meaning when you book the room no other groups will be added at the same time).  In addition, we are offering fewer timeslots so that we have more time between bookings to ensure we thoroughly clean and disinfect all props and surfaces.  With tiered pricing, the larger your group, the lower the cost per person!

# of Players                The Sins of Dr. Faustus (75 min)                   The Barnyard Winds (60 min)

9 – 10                                  $31.99/person

7 – 8                                    $34.99/person                                                 $27.99/person

5 – 6                                    $36.99/person                                                 $29.99/person

3 – 4                                    $39.99/person                                                 $31.99/person

2                                          $44.99/person                                                 $37.99/person

Prices above do not include booking fees; also there are some discounts available through incentives to share on social media.

Do you suggest booking online or taking a chance with walking in?

We strongly suggest booking online, as most of our customers book days or weeks in advance.  Also, as part of our effort to limit the number of people in the lobby at one time, we are asking all parties to book on line, or give us a call.

Do you offer Gift Cards?

Sure do!  We offer both electronic gift vouchers, which you can order and send on line in various denominations (click Book Now), AND we offer physical gift cards at our New Albany location.  (We also have gift card boxes available for a nominal fee.)

Is Captivating Worlds a franchise or part of a national chain?

Captivating Worlds is a local OH-based company.  We are a family-owned small business without any affiliation to a large company or franchise.  Our experiences are strictly of our own creation, requiring a significant investment of time, energy, and money.   There are many pre-packaged experiences available in the industry – we don’t purchase them.  We are unique and you will not find our experiences anywhere else.

How early should I arrive?

Please ensure all members of your party arrive between 10 and 15 minutes before your booking time.  If you arrive earlier, please remain in your car until 15 minutes prior.  As we work to ensure groups are not exposed to outside strangers and ensure social distancing, it is important that people arrive at the requested time.  Also we will need to start each booking on time.

What if I’m late for my experience?

We will need to end each booking at the scheduled time, so if you arrive late, that will shorten the length of your experience.  Please build time for traffic delays, weather delays, etc. into your plans to get here 15 minutes before the scheduled time.

Can I bring my stuff/phone in the room with me?

Sorry, no.  But the good news is that we have free and secure lockers available for use.  The better news is that we also have special, still free, secure lockers for your cellphone that allow your phone to charge while you enjoy your experience!  You’ll take the key to your locker with you to the experience.  We recommend you leave your stuff in your car as no bags, phones, or tools of any kind are allowed into any experience.

Can I print out the waiver and bring it with me?

As we are work toward a completely contact-less check-in experience, we ask that all waivers be signed online PRIOR to arriving for your booking.  If any participants are under age 18, the waiver also needs to be signed by a parent or legal guardian online in advance of arrival at Captivating Worlds.

I want to plan a special event or surprise – can you help?

YES!  Contact us by phone or email to help plan a surprise.  We celebrate birthdays, anniversaries, proposals and more!

What is your policy on cancellations and rescheduling?

As with most live events, refunds are not allowed.  If an emergency arises and you need to reschedule, you may do so on-line at least 48 hours in advance of your booking date.

SAFETY FAQs

How are you ensuring the safety of your guests?

The safety of our customers and employees is our #1 Priority.  Some of the measures we have taken to ensure safety include:

  • ALL experiences are now PRIVATE – you won’t ever play with strangers.
  • We disinfect all props and surfaces between bookings and also make disposable gloves available for participants
  • All staff will strive to maintain 6’ from guests and will wear masks at all times.
  • We have reduced the number of time slots available so that groups won’t come into contact with other groups.
  • We’ve moved to contactless check-in – all bookings are made online, and all waivers are signed online prior to arrival
  • We have hand sanitizing stations available throughout the facility, including entryway and multiple in the lobby.
  • We require all participants to use hand sanitizer or wash their hands before and after their experience.
  • Effective July 3rd, all customers will be required to wear masks in the lobby areas and hallways/restrooms,  in compliance with State and local regulations.

What is your sanitization process?

We have added additional time between each booking to ensure we have plenty of time to thoroughly disinfect rooms and props between each and every game, and our lobby and locker areas between each cycle of games.

I have a condition that restricts me physically. Can I participate?

Yes.  Feel free to contact us to discuss our existing capabilities to accommodate and possible additional modifications.  Our experiences are all located on the 2nd floor, and elevator access is available

Are there special effects used in your experience?

Definitely.  Most experiences will have loud sounds, unusual or flashing lights, fog, and other special effects.  If you or someone in your party is negatively affected by any of these effects, don’t book any experience.  Contact us directly to ask if there is a modification that can be made for a specific experience using the private option to book an entire time slot.  We will need several days advance notice to work out a solution.

GAME FAQs

Are you going to lock me in a room?

Absolutely not!   While the doors to your experience will be closed to enhance your immersion in the story, they will never be locked.

One of our primary concerns is your safety, and your ability to exit quickly in an emergency is essential.  Additional safety features of our facility include overhead sprinklers and battery operated lighting in the event of a power failure.  Matter of fact, most of the power in each experience is connected to an active, uninterruptible power source.

Is it scary?

The Barnyard Winds is not scary at all.  The Sins of Dr. Faustus can be spooky and atmospheric, but there are no live actors or anything that will jump out at you.

Do you offer hints? If so, is there a limit on the number of hints?

Your Game Master will discuss with your group in advance how you feel about receiving hints, and will operate the game flow accordingly.  We have no limit on the number of hints, and there are no penalties for receiving hints.

Are there cameras inside the experience?

Yes.  Your Game Master will monitor your progress using the camera feed and will offer assistance if they notice you going off track.

How long is the experience? How long should I plan on being at Captivating Worlds?

The experiences are 60 – 75 minutes long (see descriptions on Book Now page).  You should plan to be at Captivating Worlds for 1 ½ to 2 hours, depending upon the experience.  This will allow time for your arrival 10 -15 minutes prior to your booking time, as well as time for discussion with your Game Master after your experience concludes.

Do I need any special knowledge or skills to participate?

No, everything you need to know will be within each experience.  While you may be lifting light objects, and turning keys and/or carrying light items, our rooms are not generally physical.

What is the average time to complete the room?

In most cases, groups require all, or almost all, of the full time to complete the room.  There are many factors that impact completion time, including number of players, experience level, etc.

How many players are allowed in each experience?

The maximum number of players in Sins of Dr. Faustus is 10, and 8 in The Barnyard Winds.  Our rooms are large and have high ceilings with very good ventilation.

Is it hard to solve?

Our rooms are definitely challenging!  Those teams who work together most effectively are the most successful.  And our Game Masters are happy to provide hints if you get stuck (no limits or penalties on hints).

Any advice for someone new to escape games?

Be observant and listen carefully.  Communication and teamwork are the keys to success in these rooms!  Most of all, enjoy being immersed in the story and have fun!

Can I take pictures in the room?

You can take pictures in the lobby, conference room, or hallway, but not within any of our experiences.  That said, your Game Master will take a picture of your group at the end of your experience right inside the room, and will post it on Facebook.  Tag yourself in the pic and help us spread the word!

LOCATION FAQs

Where are you located?

We are located in the Giant Eagle plaza immediately off of State Route 161 in New Albany, less than 20 minutes from the Columbus Convention Center.  (See the Google Map on our Location and Contacting Us page.)  We are located in the building anchored by Panera Bread and Rooster’s.

Are there any restaurants within walking distance?

There are many sit-down restaurants and fast food options within walking distance, including Roosters, Panera Bread and Chipotle.

Is there free parking?

Yes, there is plenty of free parking both in front and in back of the building.

AGE REQUIREMENTS

What is the minimum age?

The puzzles are designed for adults, but we’ve found kids ages 12 and up tend to have fun and do well!  Younger family members also enjoy the games, especially in The Barnyard Winds.  The minimum age for all rooms is age 8.  We do require chaperones/adult participants due to both the level of cognitive thinking required, as well as to safeguard the props and technology in each room (some of which are a bit pricey).  The requirements for chaperones are listed under the descriptions for each room.  Also, any participant under the age of 18 must have a waiver signed online in advance by a parent or legal guardian.

What are the recommended ages?

The recommended ages for The Barnyard Winds is 8 – 108.

The recommended age for The Sins of Dr. Faustus is 12+.

What is the policy on chaperones?

The Barnyard Winds:  An adult player (over age 18) is required if any participant is under age 14.

The Sins of Dr. Faustus:  An adult player (over age 18) is required if any participant is under age 16.

All rooms:  If there are more than 3 participants under the age of 14, two adult participants must also be part of the group.

EVENTS/PARTY FAQs

I had a great time here with friends and think this would make a fantastic team building experience for my office – can you accommodate business groups?

Absolutely!  We’ve had many business groups here, as the rooms are particularly effective at demonstrating the importance of communication and working together.  Some groups opt to include our conference room in their package as well.

Can I have my birthday party here?

Sure!  Please email or give us a call and we can help to make your day special!

Do you offer other kinds of parties or celebrations? Bachelor/Bachelorette? Graduation?

All of the above!  We will work with you to make your event exciting and memorable.

Can we plan an event for a time not on the schedule?

For groups of 10 or more, give us a call or text/email us to arrange.

Email:  [email protected]

Phone/Text:  614-245-4058

Do you have an event room where we can meet before or after the experience?

We do have a conference room/event room which can be added to your package.

© 2018-2020 Captivating Worlds LLC | All Rights Reserved.
Captivating Worlds is a Registered Trademark, Reg No 5,973,613
TeamWorlds is a Registered Trademark, Reg No 6,020,063