SOME FAQs ABOUT OUR LOCATION
Where are you located?
We are immediately off of State Route 161 in New Albany, less than 20 minutes from the Columbus Convention Center. (See the Google Map below.) We are located in the building anchored by Panera Bread and Rooster’s. Numerous sit-down restaurants and fast food options are footsteps away.
Where do I park?
There is more than enough free parking available in the parking lots that are to the front of the building, to the sides, and in the back.
Can I bring my bag and stuff into the experience?
Sorry, no. But the good news is that we have free and secure lockers available for use. The better news is that we also have special, still free, secure lockers for your cellphone that allow your phone to charge while you enjoy your experience! You’ll take the key to your locker with you to the experience. So, no stuff, bags, phones, or tools of any kind are allowed into any experience.
Do you suggest online booking or taking a chance “walking-in”?
The majority of our booking is done online hours, days or weeks before the scheduled experience. Our online booking is easy and we accept major credit cards. During our “soft opening” phase, we guarantee that we will be staffed during times that we have scheduled customers arriving. However, it’s possible we may not be available to service “walk-in” customers if there are no scheduled customers arriving at that time.
Walk-ins will be accommodated in the event there is space available in an upcoming experience. If you wish, we can assist you with booking for future time slots in person for which you would use a major credit card for payment. Cash or check is not accepted.
When should we arrive for our experience?
Everyone in your party must arrive at least 15 minutes prior to the experience beginning to confirm attendance and to sign a waiver and take part in a safety and rules discussion.